continuous improvement

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Financial Incompetence is No Excuse!

By |2020-10-30T01:54:47+00:00October 30th, 2020|Leadership, Success|

Struggling businesspeople can often be heard reciting all the reasons they aren’t making enough money. When pressed, however, they rarely know how to make money. In fact, they usually can’t even tell me what their revenue is so far this month or how much they need to make to be profitable! Look, I agree. [...]

5 Numbers You Need to Know Every Day

By |2020-08-26T23:21:25+00:00August 26th, 2020|Process, Success|

During a time of economic uncertainty, it is more important than ever for small business owners to understand their financial key performance indicators and use these KPI’s to make proactive adjustments to remain profitable. In the collision industry, far too many shop owners do not have a grasp on the financial side of their [...]

Discover Your Greatness Through Your Peers

By |2020-06-24T19:54:20+00:00June 24th, 2020|Leadership, Success|

What does a large multi-store body shop operator have in common with a small, single store operator? One thing for sure: they both started with a single location. What happens next is a topic that has fascinated me for as long as I can remember. There are a multitude of reasons for super-success including [...]

The Power of SOPs Part 2 – How to Create Your Own Effective SOP’s

By |2020-04-18T18:34:39+00:00April 17th, 2020|Process|

In Part 1 of the Power of SOPs, I wrote about how business owners and managers can – and should – use standard operating procedures to build a systems-driven business that prevents the business from running them. (See that article here.) In this article, I am going to provide specific tips on how shops [...]

The Journey to Operational Excellence

By |2020-03-06T20:08:59+00:00September 6th, 2019|Process|

One of the commonalities between most collision repair shops is chaos. I believe many shop owners have become complacent with chaos, chalking it up as a “normal” part of the industry. This belief in my opinion is insanity. Having been involved with collision repair for over 35 years now, I have witnessed an interesting [...]

Smart, Simple Scheduling

By |2019-06-13T15:51:20+00:00June 10th, 2019|Process|

For collision shops that want to improve cycle time and decrease unnecessary work-in-process (WIP), scheduling is a necessity. However, I also believe far too many shops over-complicate scheduling, spending hours trying to predict the future using unstable labor hours. What I mean by unstable is that some people and even electronic scheduling systems attempt [...]

Building a Powerful Collision Repair Business with a Technician’s Mindset

By |2019-05-13T18:10:44+00:00May 13th, 2019|Leadership|

As I write this, I am on a long flight home from Australia where I had the pleasure of speaking to shop owners facing many of the same challenges as those in the U.S.A. You know the usual topics – labor shortages, pressures dealing with insurance companies, speed of technology, etc… I also heard [...]

Problems Are Opportunities!

By |2019-04-15T14:18:17+00:00April 14th, 2019|Leadership, Success|

There are many commonalities between the homeless living on Skid Row, the mediocre, and the successful. Each may have received a low or high-degree of education. Each may have been born into a humble or affluent family. And the universal commonality: each has been knocked down many times in life. The homeless man has [...]

Creating a Continuous Improvement Culture

By |2019-06-13T21:18:22+00:00March 4th, 2018|Process|

What is Continuous Improvement? Continuous Improvement. Another buzz word? Worthless Lean terminology? I don’t think so. Yes, the term has been used for a couple decades now by Lean gurus and companies like Toyota, but I want to ask you to think of ‘Continuous Improvement’ from a real world, practical, and much-needed perspective. Forget [...]