continuous improvement

>Tag: continuous improvement

The Journey to Operational Excellence

By |2019-09-13T19:23:44+00:00September 13th, 2019|Leadership, Process|

One of the commonalities between most collision repair shops is chaos. I believe many shop owners have become complacent with chaos, chalking it up as a “normal” part of the industry. This belief, in my opinion, is insanity. Having been involved with collision repair for over 35 years now, I have witnessed an interesting [...]

Smart, Simple Scheduling

By |2019-06-13T15:51:20+00:00June 10th, 2019|Process|

For collision shops that want to improve cycle time and decrease unnecessary work-in-process (WIP), scheduling is a necessity. However, I also believe far too many shops over-complicate scheduling, spending hours trying to predict the future using unstable labor hours. What I mean by unstable is that some people and even electronic scheduling systems attempt [...]

Building a Powerful Collision Repair Business with a Technician’s Mindset

By |2019-05-13T18:10:44+00:00May 13th, 2019|Leadership|

As I write this, I am on a long flight home from Australia where I had the pleasure of speaking to shop owners facing many of the same challenges as those in the U.S.A. You know the usual topics – labor shortages, pressures dealing with insurance companies, speed of technology, etc… I also heard [...]

Problems Are Opportunities!

By |2019-04-15T14:18:17+00:00April 14th, 2019|Leadership, Success|

There are many commonalities between the homeless living on Skid Row, the mediocre, and the successful. Each may have received a low or high-degree of education. Each may have been born into a humble or affluent family. And the universal commonality: each has been knocked down many times in life. The homeless man has [...]

Creating a Continuous Improvement Culture

By |2019-06-13T21:18:22+00:00March 4th, 2018|Process|

What is Continuous Improvement? Continuous Improvement. Another buzz word? Worthless Lean terminology? I don’t think so. Yes, the term has been used for a couple decades now by Lean gurus and companies like Toyota, but I want to ask you to think of ‘Continuous Improvement’ from a real world, practical, and much-needed perspective. Forget [...]

Working Hard On the Right Things

By |2019-06-21T00:06:22+00:00June 14th, 2016|Leadership, Process, Success|

I really can’t think of many industries whose people work as hard as our friends in the collision repair industry. When I spend time in shops discussing the “values” they find most important in life, hard work is nearly always on top of the list. After all, many of us were taught by our [...]

Unleash Your Power With a Coach!

By |2019-06-21T00:18:49+00:00March 5th, 2016|Leadership, Success|

I remember the days of struggling to get out of bed to keep the bills paid; the dream of entrepreneurial-freedom, a thing of the distant past. Where is that dreamy-eyed kid that started the business? He or she is still inside, hidden by the hardships, hidden by the overwhelming doubt that we can someday [...]

Why Winners Win – Deliberate Practice

By |2019-06-21T00:44:14+00:00March 4th, 2016|Leadership, Success|

There are two traits that I most commonly witness among the most successful collision business leaders I work with. First, they tend to work with a coach or mentor, and secondly, they engage in what is called deliberate practice. I was first introduced to the concept of deliberate practice not on the shop floor [...]

A Better Way to Measure Cycle Time

By |2019-06-07T15:31:31+00:00October 6th, 2015|Process|

For those of you that are using your management system to measure your cycle time, congratulations! Too often, collision repair shops don’t measure their shop’s cycle time performance, instead allowing our insurance partners to measure it for us with questionable reliability. Much of the cycle time information that insurers use to measure, and judge [...]