continuous improvement

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Working Hard On the Right Things

By |2019-06-21T00:06:22+00:00June 14th, 2016|Leadership, Process, Success|

I really can’t think of many industries whose people work as hard as our friends in the collision repair industry. When I spend time in shops discussing the “values” they find most important in life, hard work is nearly always on top of the list. After all, many of us were taught by our [...]

Unleash Your Power With a Coach!

By |2019-06-21T00:18:49+00:00March 5th, 2016|Leadership, Success|

I remember the days of struggling to get out of bed to keep the bills paid; the dream of entrepreneurial-freedom, a thing of the distant past. Where is that dreamy-eyed kid that started the business? He or she is still inside, hidden by the hardships, hidden by the overwhelming doubt that we can someday [...]

Why Winners Win – Deliberate Practice

By |2019-06-21T00:44:14+00:00March 4th, 2016|Leadership, Success|

There are two traits that I most commonly witness among the most successful collision business leaders I work with. First, they tend to work with a coach or mentor, and secondly, they engage in what is called deliberate practice. I was first introduced to the concept of deliberate practice not on the shop floor [...]

A Better Way to Measure Cycle Time

By |2019-06-07T15:31:31+00:00October 6th, 2015|Process|

For those of you that are using your management system to measure your cycle time, congratulations! Too often, collision repair shops don’t measure their shop’s cycle time performance, instead allowing our insurance partners to measure it for us with questionable reliability. Much of the cycle time information that insurers use to measure, and judge [...]

Make More Money Using Theory of Constraints

By |2019-05-13T16:13:45+00:00October 6th, 2015|Process|

Most of you readers have heard about Lean Thinking, Lean Manufacturing, or simply Lean. But have you heard about the Theory of Constraints? I know some of you have, but as with Lean, the concept may still be a little unclear. Although there are both commonalities and differences between Lean and TOC, I believe [...]

Improve Cycle Time Using Little’s Law

By |2019-06-03T15:58:11+00:00October 6th, 2015|Process|

In the collision repair business, cycle time has become more important than ever. Cycle time is a key performance indicator that affects customer service, profitability, and length of rental. Understanding Little’s Law will give you the knowledge needed to make significant cycle time improvements. Little’s Law was named after MIT Professor, John Little, and [...]