For collision shops that want to improve cycle time and decrease unnecessary work-in-process (WIP), scheduling is a necessity. However, I also believe far too many shops over-complicate scheduling, spending hours trying to predict the future using unstable labor hours.
Category: Process Stability
A common practice I have noticed among hugely successful collision repair shops is that they hold daily production meetings and discuss an accurate delivery list. The list is shared between all members of the team. It is like holding a huddle prior to snapping the ball in a football game.
I frequently hear from body shop leaders that are frustrated with their “blueprinter” because they make too many mistakes. The blueprinter defends him or herself with reasoning that they are “only human,” therefore it should be acceptable to make an occasional blueprint mistake.
Even with loads of lean information being thrust at us for over two decades, our collision repair industry’s average cycle time is still hovering at just over ten days. This is just the average; some shops are running at close to fifteen days or more while a small handful of innovative thinkers are able to produce repairs in only 4 days on average.