Category: Process Stability

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Smart, Simple Scheduling
Process Stability

Smart, Simple Scheduling

For collision shops that want to improve cycle time and decrease unnecessary work-in-process (WIP), scheduling is a necessity. However, I also believe far too many shops over-complicate scheduling, spending hours trying to predict the future using unstable labor hours.

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Problems Are Opportunities!
Leadership

Problems Are Opportunities!

There are many commonalities between the homeless living on Skid Row, the mediocre, and the successful. Each may have received a low or high-degree of education.

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Is it a Delivery List or a Wish List
Process Stability

Is it a Delivery List or a Wish List?

A common practice I have noticed among hugely successful collision repair shops is that they hold daily production meetings and discuss an accurate delivery list. The list is shared between all members of the team. It is like holding a huddle prior to snapping the ball in a football game.

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Consistency Between Multiple Locations
Process Stability

Consistency Between Multiple Locations

It has been said that the skills required to operate one body shop location are vastly different than those needed to run several. I couldn’t agree more. I have seen many failed attempts to grow into an MSO by those that did not heed this advice.

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Simple Rule on Pre-Ordering Parts
Process Stability

Simple Rule on Pre-Ordering Parts

There are numerous philosophies in our industry on the subject of pre-ordering parts. I have noticed that in some markets across the country, most everyone pre-orders everything and in other markets, not so much.

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How to Avoid Blueprinting Errors
Process Stability

How to Avoid Blueprinting Errors

I frequently hear from body shop leaders that are frustrated with their “blueprinter” because they make too many mistakes. The blueprinter defends him or herself with reasoning that they are “only human,” therefore it should be acceptable to make an occasional blueprint mistake.

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The Fastest Shops in the World
Process Stability

The Fastest Shops in the World!

Even with loads of lean information being thrust at us for over two decades, our collision repair industry’s average cycle time is still hovering at just over ten days. This is just the average; some shops are running at close to fifteen days or more while a small handful of innovative thinkers are able to produce repairs in only 4 days on average.

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Automobile Technology Now and in the Future
Process Stability

Automobile Technology Now and in the Future

What would happen to the collision repair industry if automobile collisions no longer happened? This is a serious concern to many people in our industry and I hear a lot of differing opinions on the subject.

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The Art of Business
Business Skills

The Art of Business

I grew up in a family of artists. Not always the kind of people that come to mind when thinking of the dog-eat-dog business world. As a young man my own artistic expression found its way into the automotive repair business, as an automotive painter.

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