Leadership

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Building a Powerful Collision Repair Business with a Technician’s Mindset

By |2019-05-13T18:10:44+00:00May 13th, 2019|Leadership|

As I write this, I am on a long flight home from Australia where I had the pleasure of speaking to shop owners facing many of the same challenges as those in the U.S.A. You know the usual topics – labor shortages, pressures dealing with insurance companies, speed of technology, etc… I also heard [...]

Problems Are Opportunities!

By |2019-04-15T14:18:17+00:00April 14th, 2019|Leadership, Success|

There are many commonalities between the homeless living on Skid Row, the mediocre, and the successful. Each may have received a low or high-degree of education. Each may have been born into a humble or affluent family. And the universal commonality: each has been knocked down many times in life. The homeless man has [...]

How to Hold Effective Meetings That Don’t Suck

By |2019-02-25T05:00:24+00:00July 8th, 2017|Leadership|

Do you hate meetings as much as most people do? I really don’t blame you! I used to hate them too. I don’t know anyone that likes to sit in a time-wasting meeting where one person talks on and on without a speck of constructive dialogue going from one tangent to the next. However, [...]

The Art of Business

By |2019-03-03T23:43:55+00:00September 27th, 2016|Leadership, Process, Success|

I grew up in a family of artists. Not always the kind of people that come to mind when thinking of the dog-eat-dog business world. As a young man my own artistic expression found its way into the automotive repair business, as an automotive painter. I loved painting cars, especially the custom stuff. It [...]

Working Hard On the Right Things

By |2019-03-04T00:02:36+00:00June 14th, 2016|Leadership, Process, Success|

I really can’t think of many industries whose people work as hard as our friends in the collision repair industry. When I spend time in shops discussing the “values” they find most important in life, hard work is nearly always on top of the list. After all, many of us were taught by our [...]

How To Hold People Accountable

By |2019-03-03T23:56:12+00:00March 4th, 2016|Leadership|

If you struggle getting people to do what you want them to do, it may be time to learn a few new accountability skills. Many collision shop leaders are frustrated that people seem to ignore them when asked to perform simple tasks such as picking up after themselves, or living up to quality standards. [...]

Why Winners Win – Deliberate Practice

By |2019-03-03T23:28:18+00:00March 4th, 2016|Leadership, Success|

There are two traits that I most commonly witness amongst the most successful collision business leaders I work with. First they tend to work with a coach or mentor and secondly they engage in what is called deliberate practice. I was first introduced to the concept of deliberate practice not on the shop floor [...]

Make Your Month, Every Day!

By |2016-11-19T22:46:43+00:00October 6th, 2015|Leadership, Process|

Do you run your shop or does it run you? I spend many hours in collision repair businesses and unfortunately what I see is usually the latter. The collision repair businesses that are really getting it done these days take a systematic approach to success. Today’s article focuses on how successful shops own their days, [...]