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Why Shops Have Careless Employees

By |2020-05-20T23:18:47+00:00May 20th, 2020|Leadership|

According to a Gallup poll I recently discovered, the U.S. economy suffers from between $450 - $550 Billion dollars annually in lost productivity. The cause? 66% of the workforce are un-engaged at work. For you readers outside of the U.S., you are not off the hook by any means. Worldwide, the Gallup poll indicates [...]

How To Be A Great Production Manager

By |2020-03-12T19:14:16+00:00November 5th, 2019|Leadership, Process|

Whether you operate a small shop or a big shop, someone has to manage all those cars and people out in the shop – you might as well get great at it, right? Seriously, production is where you earn the money the people in the front office sold. Your job is to retain as [...]

A Global Approach To Making Money

By |2020-03-06T20:47:00+00:00October 6th, 2019|Leadership, Process|

The Problem Many industry experts teach shop leaders that the best way to ensure profitability is through the “job costing” method. Job costing is a process of observing each individual repair jobs' profit centers (labor, parts, materials, etc.) to ensure it fits a pre-determined framework of expectations (for example, 60% labor gross profit or [...]

Getting Out of the Victim Zone

By |2019-07-11T16:37:19+00:00July 11th, 2019|Leadership, Success|

“You would not believe how good it felt to throw that insurance adjuster out into the street!” In complete disbelief, I continued listening to this shop owner describe his recent proclaimed victory. “If they won’t let me put new OEM parts on this lady’s Pontiac, they can take it to one of their damn [...]

Building a Powerful Collision Repair Business with a Technician’s Mindset

By |2019-05-13T18:10:44+00:00May 13th, 2019|Leadership|

As I write this, I am on a long flight home from Australia where I had the pleasure of speaking to shop owners facing many of the same challenges as those in the U.S.A. You know the usual topics – labor shortages, pressures dealing with insurance companies, speed of technology, etc… I also heard [...]

Problems Are Opportunities!

By |2019-04-15T14:18:17+00:00April 14th, 2019|Leadership, Success|

There are many commonalities between the homeless living on Skid Row, the mediocre, and the successful. Each may have received a low or high-degree of education. Each may have been born into a humble or affluent family. And the universal commonality: each has been knocked down many times in life. The homeless man has [...]

How to Hold Effective Meetings That Don’t Suck

By |2019-06-12T00:34:52+00:00July 8th, 2017|Leadership|

Do you hate meetings as much as most people do? I really don’t blame you! I used to hate them too. I don’t know anyone that likes to sit in a time-wasting meeting where one person talks on and on without a speck of constructive dialogue, going from one tangent to the next. However, [...]