Leadership

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The Journey to Operational Excellence

By |2019-09-13T19:23:44+00:00September 13th, 2019|Leadership, Process|

One of the commonalities between most collision repair shops is chaos. I believe many shop owners have become complacent with chaos, chalking it up as a “normal” part of the industry. This belief, in my opinion, is insanity. Having been involved with collision repair for over 35 years now, I have witnessed an interesting [...]

Getting Out of the Victim Zone

By |2019-07-11T16:37:19+00:00July 11th, 2019|Leadership, Success|

“You would not believe how good it felt to throw that insurance adjuster out into the street!” In complete disbelief, I continued listening to this shop owner describe his recent proclaimed victory. “If they won’t let me put new OEM parts on this lady’s Pontiac, they can take it to one of their damn [...]

Building a Powerful Collision Repair Business with a Technician’s Mindset

By |2019-05-13T18:10:44+00:00May 13th, 2019|Leadership|

As I write this, I am on a long flight home from Australia where I had the pleasure of speaking to shop owners facing many of the same challenges as those in the U.S.A. You know the usual topics – labor shortages, pressures dealing with insurance companies, speed of technology, etc… I also heard [...]

Problems Are Opportunities!

By |2019-04-15T14:18:17+00:00April 14th, 2019|Leadership, Success|

There are many commonalities between the homeless living on Skid Row, the mediocre, and the successful. Each may have received a low or high-degree of education. Each may have been born into a humble or affluent family. And the universal commonality: each has been knocked down many times in life. The homeless man has [...]

How to Hold Effective Meetings That Don’t Suck

By |2019-06-12T00:34:52+00:00July 8th, 2017|Leadership|

Do you hate meetings as much as most people do? I really don’t blame you! I used to hate them too. I don’t know anyone that likes to sit in a time-wasting meeting where one person talks on and on without a speck of constructive dialogue, going from one tangent to the next. However, [...]

How to Avoid Blueprinting Errors

By |2019-06-13T16:53:07+00:00January 20th, 2017|Leadership, Process|

I frequently hear from body shop leaders that are frustrated with their “blueprinter” because they make too many mistakes. The blueprinter defends him or herself with reasoning that they are “only human,” therefore it should be acceptable to make an occasional blueprint mistake. As a former shop leader myself, I too struggled with how [...]

The Art of Business

By |2019-06-13T21:40:23+00:00September 27th, 2016|Leadership, Process, Success|

I grew up in a family of artists. Not always the kind of people that come to mind when thinking of the dog-eat-dog business world. As a young man my own artistic expression found its way into the automotive repair business, as an automotive painter. I loved painting cars, especially the custom stuff. It [...]

Working Hard On the Right Things

By |2019-06-21T00:06:22+00:00June 14th, 2016|Leadership, Process, Success|

I really can’t think of many industries whose people work as hard as our friends in the collision repair industry. When I spend time in shops discussing the “values” they find most important in life, hard work is nearly always on top of the list. After all, many of us were taught by our [...]