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How to Hold Effective Meetings That Don’t Suck

By |2019-06-12T00:34:52+00:00July 8th, 2017|Leadership|

Do you hate meetings as much as most people do? I really don’t blame you! I used to hate them too. I don’t know anyone that likes to sit in a time-wasting meeting where one person talks on and on without a speck of constructive dialogue, going from one tangent to the next. However, [...]

How to Avoid Blueprinting Errors

By |2019-06-13T16:53:07+00:00January 20th, 2017|Leadership, Process|

I frequently hear from body shop leaders that are frustrated with their “blueprinter” because they make too many mistakes. The blueprinter defends him or herself with reasoning that they are “only human,” therefore it should be acceptable to make an occasional blueprint mistake. As a former shop leader myself, I too struggled with how [...]

The Art of Business

By |2019-06-13T21:40:23+00:00September 27th, 2016|Leadership, Process, Success|

I grew up in a family of artists. Not always the kind of people that come to mind when thinking of the dog-eat-dog business world. As a young man my own artistic expression found its way into the automotive repair business, as an automotive painter. I loved painting cars, especially the custom stuff. It [...]

Working Hard On the Right Things

By |2019-06-21T00:06:22+00:00June 14th, 2016|Leadership, Process, Success|

I really can’t think of many industries whose people work as hard as our friends in the collision repair industry. When I spend time in shops discussing the “values” they find most important in life, hard work is nearly always on top of the list. After all, many of us were taught by our [...]

Unleash Your Power With a Coach!

By |2019-06-21T00:18:49+00:00March 5th, 2016|Leadership, Success|

I remember the days of struggling to get out of bed to keep the bills paid; the dream of entrepreneurial-freedom, a thing of the distant past. Where is that dreamy-eyed kid that started the business? He or she is still inside, hidden by the hardships, hidden by the overwhelming doubt that we can someday [...]

How To Hold People Accountable

By |2019-06-21T00:34:07+00:00March 4th, 2016|Leadership|

If you struggle getting people to do what you want them to do, it may be time to learn a few new accountability skills. Many collision shop leaders are frustrated that people seem to ignore them when asked to perform simple tasks such as picking up after themselves or living up to quality standards. [...]

Why Winners Win – Deliberate Practice

By |2019-06-21T00:44:14+00:00March 4th, 2016|Leadership, Success|

There are two traits that I most commonly witness among the most successful collision business leaders I work with. First, they tend to work with a coach or mentor, and secondly, they engage in what is called deliberate practice. I was first introduced to the concept of deliberate practice not on the shop floor [...]

Make Your Month, Every Day!

By |2016-11-19T22:46:43+00:00October 6th, 2015|Leadership, Process|

Do you run your shop or does it run you? I spend many hours in collision repair businesses and unfortunately what I see is usually the latter. The collision repair businesses that are really getting it done these days take a systematic approach to success. Today’s article focuses on how successful shops own their days, [...]

Mastering Implementation

By |2016-11-19T22:46:43+00:00October 6th, 2015|Leadership, Process|

Has this ever happened to you? You have just returned from an amazing workshop that gave you a great idea on some new lean concept. Let’s say, how to meticulously disassemble a vehicle so that you can capture 100% of the damage at the beginning of the process. You are excited because your shop has [...]