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Getting Out of the Victim Zone

By |2019-07-11T16:37:19+00:00July 11th, 2019|Leadership, Success|

“You would not believe how good it felt to throw that insurance adjuster out into the street!” In complete disbelief, I continued listening to this shop owner describe his recent proclaimed victory. “If they won’t let me put new OEM parts on this lady’s Pontiac, they can take it to one of their damn [...]

Playing to Win

By |2019-02-25T05:09:39+00:00January 5th, 2016|Success|

For many in the collision repair industry, last year was a pretty good year. A majority of my clients experienced positive growth over the previous year and are expecting the same for the upcoming year. Despite advancing technologies, MSO consolidation, and other challenges, things are really pretty good for many of us right now. [...]