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How To Not Write Estimates
Leadership

How To Not Write Estimates

It’s time to get real – not that I am not always ‘real’ with my readers, but I need shop leaders to embrace the importance of this message! Collision customers don’t need an estimate; they need their vehicles repaired properly and without a lot of fuss.

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Dave Luehr March 5, 2020
Getting Out of the Victim Zone
Leadership

Getting Out of the Victim Zone

“You would not believe how good it felt to throw that insurance adjuster out into the street!” In complete disbelief, I continued listening to this

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Dave Luehr July 11, 2019
Keeping Score
Cultural Health

Keeping Score

Make it a game. In the popular 1980’s book, The Game of Work, author Charles Coonradt wrote, “People will pay for the privilege of working harder

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Dave Luehr March 18, 2019
Playing to Win
Leadership

Playing to Win

For many in the collision repair industry, last year was a pretty good year. A majority of my clients experienced positive growth over the previous

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Dave Luehr January 5, 2016
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