Tag: victim zone

Categories
What Body Shops REALLY Need
Business Skills

What Body Shops REALLY Need

With 2021 finally on the horizon, we all have an opportunity to return to, what I hope is, a “new normal.” For far too many business owners, the old normal was actually, kind of, well… mediocre.

Read More »
How To Not Write Estimates
Leadership

How To Not Write Estimates

It’s time to get real – not that I am not always ‘real’ with my readers, but I need shop leaders to embrace the importance of this message! Collision customers don’t need an estimate; they need their vehicles repaired properly and without a lot of fuss.

Read More »
Getting Out of the Victim Zone
Leadership

Getting Out of the Victim Zone

“You would not believe how good it felt to throw that insurance adjuster out into the street!” In complete disbelief, I continued listening to this shop owner describe his recent proclaimed victory.

Read More »