victim zone

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The Power of SOPs Part 1 – The Systems-Driven Business

By |2020-04-17T22:44:21+00:00March 18th, 2020|Process|

I often ask shop owners, “Do you feel as though you own your business, or does your business own you?” I’ll bet you can guess which answer I typically receive. As a technician-turned-business-owner myself, I too know the pain very well. For many it is a feeling that working harder does not yield the [...]

Overwhelmed? Here Are 10 Habits That Will Help

By |2020-03-12T19:17:14+00:00December 12th, 2019|Success|

It’s that amazing time of the year again! You know, family, feasts, giving, being grateful for our blessings in life… the whole holiday thing, right? For those of you running a business, it can also be a very difficult time of year. If you feel a little, or a lot, overwhelmed during the holidays, [...]

Getting Out of the Victim Zone

By |2019-07-11T16:37:19+00:00July 11th, 2019|Leadership, Success|

“You would not believe how good it felt to throw that insurance adjuster out into the street!” In complete disbelief, I continued listening to this shop owner describe his recent proclaimed victory. “If they won’t let me put new OEM parts on this lady’s Pontiac, they can take it to one of their damn [...]