With 2021 finally on the horizon, we all have an opportunity to return to, what I hope is, a “new normal.” For far too many business owners, the old normal was actually, kind of, well… mediocre.
I often ask shop owners, “Do you feel as though you own your business, or does your business own you?” I’ll bet you can guess which answer I typically receive.
It’s time to get real – not that I am not always ‘real’ with my readers, but I need shop leaders to embrace the importance of this message! Collision customers don’t need an estimate; they need their vehicles repaired properly and without a lot of fuss.
It’s that amazing time of the year again! You know, family, feasts, giving, being grateful for our blessings in life… the whole holiday thing, right?
“You would not believe how good it felt to throw that insurance adjuster out into the street!” In complete disbelief, I continued listening to this
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