Process improvement

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The Power of SOPs Part 2 – How to Create Your Own Effective SOP’s

By |2020-04-18T18:34:39+00:00April 17th, 2020|Process|

In Part 1 of the Power of SOPs, I wrote about how business owners and managers can – and should – use standard operating procedures to build a systems-driven business that prevents the business from running them. (See that article here.) In this article, I am going to provide specific tips on how shops [...]

The Power of SOPs Part 1 – The Systems-Driven Business

By |2020-04-17T22:44:21+00:00March 18th, 2020|Process|

I often ask shop owners, “Do you feel as though you own your business, or does your business own you?” I’ll bet you can guess which answer I typically receive. As a technician-turned-business-owner myself, I too know the pain very well. For many it is a feeling that working harder does not yield the [...]

The Journey to Operational Excellence

By |2020-03-06T20:08:59+00:00September 6th, 2019|Process|

One of the commonalities between most collision repair shops is chaos. I believe many shop owners have become complacent with chaos, chalking it up as a “normal” part of the industry. This belief in my opinion is insanity. Having been involved with collision repair for over 35 years now, I have witnessed an interesting [...]

Creating a High-Quality Value Stream

By |2019-08-15T00:59:31+00:00August 14th, 2019|Process|

One could easily debate that an auto body shop is an unlikely place to see an assembly line, especially when you try to visualize “assembly line” in the traditional sense. However, there are many more similarities between collision repair and the assembly line than you may realize. When Henry Ford introduced the assembly line [...]

Is it a Delivery List or a Wish List?

By |2019-03-18T21:25:05+00:00July 10th, 2018|Process|

A common practice I have noticed among hugely successful collision repair shops is that they hold daily production meetings and discuss an accurate delivery list. The list is shared between all members of the team. It is like holding a huddle prior to snapping the ball in a football game. The list represents your [...]

Creating a Continuous Improvement Culture

By |2019-06-13T21:18:22+00:00March 4th, 2018|Process|

What is Continuous Improvement? Continuous Improvement. Another buzz word? Worthless Lean terminology? I don’t think so. Yes, the term has been used for a couple decades now by Lean gurus and companies like Toyota, but I want to ask you to think of ‘Continuous Improvement’ from a real world, practical, and much-needed perspective. Forget [...]

Make More Money Using Theory of Constraints

By |2019-05-13T16:13:45+00:00October 6th, 2015|Process|

Most of you readers have heard about Lean Thinking, Lean Manufacturing, or simply Lean. But have you heard about the Theory of Constraints? I know some of you have, but as with Lean, the concept may still be a little unclear. Although there are both commonalities and differences between Lean and TOC, I believe [...]

Improve Cycle Time Using Little’s Law

By |2019-06-03T15:58:11+00:00October 6th, 2015|Process|

In the collision repair business, cycle time has become more important than ever. Cycle time is a key performance indicator that affects customer service, profitability, and length of rental. Understanding Little’s Law will give you the knowledge needed to make significant cycle time improvements. Little’s Law was named after MIT Professor, John Little, and [...]