Would you like to learn how to earn $122K from every one of your customers? Then give me a couple of minutes of your time. The best news is that it won’t cost you a dime.
Would you like to learn how to earn $122K from every one of your customers? Then give me a couple of minutes of your time. The best news is that it won’t cost you a dime.
As much as 2020 was a pain in the butt for small businesses everywhere, it was also full of valuable lessons for those who paid attention.
In Part 1 of the Power of SOPs, I wrote about how business owners and managers can – and should – use standard operating procedures to build a systems-driven business that prevents the business from running them.
You’re probably wondering, ‘Dave, what does ham have to do with an auto body shop much less mindset and culture?’ Let me tell you a story.
I often ask shop owners, “Do you feel as though you own your business, or does your business own you?” I’ll bet you can guess which answer I typically receive.
One of the commonalities between most collision repair shops is chaos. I believe many shop owners have become complacent with chaos, chalking it up as a “normal” part of the industry.
One could easily debate that an auto body shop is an unlikely place to see an assembly line, especially when you try to visualize “assembly line” in the traditional sense.
A common practice I have noticed among hugely successful collision repair shops is that they hold daily production meetings and discuss an accurate delivery list. The list is shared between all members of the team. It is like holding a huddle prior to snapping the ball in a football game.
Continuous Improvement. Another buzz word? Worthless Lean terminology? I don’t think so. Yes, the term has been used for a couple decades now by Lean gurus and companies like Toyota, but I want to ask you to think of ‘Continuous Improvement’ from a real world, practical, and much-needed perspective.
