Multiple locations

>Tag: Multiple locations

Create a New Normal for the Customer Experience

By |2019-06-13T21:20:33+00:00March 17th, 2018|Process|

In a world where there is so much marketing information and so many so-called advertising solutions, it is easy to get lost in all the minutia and forget that the number one form of advertising has always been, and always will be, “word of mouth” advertising. This organic formula for growth involves giving customers [...]

Consistency Between Multiple Locations

By |2019-06-12T00:21:32+00:00July 14th, 2017|Process|

It has been said that the skills required to operate one body shop location are vastly different than those needed to run several. I couldn't agree more. I have seen many failed attempts to grow into an MSO by those that did not heed this advice. In one of my favorite classic business books, [...]

The Art of Business

By |2019-06-13T21:40:23+00:00September 27th, 2016|Leadership, Process, Success|

I grew up in a family of artists. Not always the kind of people that come to mind when thinking of the dog-eat-dog business world. As a young man my own artistic expression found its way into the automotive repair business, as an automotive painter. I loved painting cars, especially the custom stuff. It [...]