Multiple locations

/Tag: Multiple locations

Create a New Normal for the Customer Experience

By |2019-03-17T20:42:49+00:00March 17th, 2018|Process|

In a world where there is so much marketing information and so many so-called advertising solutions, it is easy to get lost in all the minutia and forget that the number one form of advertising has always been, and always will be, “word of mouth” advertising. This organic formula for growth involves giving customers [...]

Consistency Between Multiple Locations

By |2019-02-25T04:51:22+00:00July 14th, 2017|Process|

It has been said that the skills required to operate one body shop location is vastly different than running several. I couldn't agree more. I have seen many failed attempts to grow into an MSO by those that did not heed this advice. In one of my favorite classic business books, The E-Myth Revisited, [...]