Tag: leadership

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Transformational Customer Service
Customer Sustainability

Transformational Customer Service

Would you like to learn how to earn $122K from every one of your customers? Then give me a couple of minutes of your time. The best news is that it won’t cost you a dime.

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Leadership

Don’t Give Up

March and April are a difficult time for many business owners; it is the time of year I call, “the dip.” As winter ends, many people yearn for the renewed spirit of Springtime, yet it still feels distant.

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Dominating the Competition
Leadership

Dominating the Competition

As much as 2020 was a pain in the butt for small businesses everywhere, it was also full of valuable lessons for those who paid attention.

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What Body Shops REALLY Need
Business Skills

What Body Shops REALLY Need

With 2021 finally on the horizon, we all have an opportunity to return to, what I hope is, a “new normal.” For far too many business owners, the old normal was actually, kind of, well… mediocre.

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How to Lead a Team Meeting
Leadership

How to Lead a Team Meeting?

If you’re a team lead or a manager, you’d agree when we say that most of your time is likely to be consumed in meetings. Studies reveal that leaders nowadays spend nearly half of their week in meetings.

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