CAA President & VP of Craftsman Collision Focuses on Service Excellence, Building a Culture & Working on the Business By Stacey Phillips Ronak, Radiant Writing
I have been in the collision repair industry for over 35 years now and I have never seen shops so busy while making less money,
Those who don’t understand the business side of collision repair will tell you that cycle time doesn’t matter. They typically believe the only thing that
If you’re like most body shops across the country right now, you’re probably struggling with parts shortages. One positive thing I am beginning to see
Would you like to learn how to earn $122K from every one of your customers? Then give me a couple of minutes of your time. The best news is that it won’t cost you a dime.
Not long after founding Elite Body Shop Solutions, I received a phone call from an old coworker and friend. We’ll call him Kelly. Kelly said,
During a time of economic uncertainty, it is more important than ever for small business owners to understand their financial key performance indicators and use
One could easily debate that an auto body shop is an unlikely place to see an assembly line, especially when you try to visualize “assembly
For collision shops that want to improve cycle time and decrease unnecessary work-in-process (WIP), scheduling is a necessity. However, I also believe far too many
There are numerous philosophies in our industry on the subject of pre-ordering parts. I have noticed that in some markets across the country, most everyone
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