customer experience

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Dominating the Competition

By |2021-02-28T17:35:03+00:00February 25th, 2021|Leadership, Success|

As much as 2020 was a pain in the butt for small businesses everywhere, it was also full of valuable lessons for those who paid attention. A handful of collision repairers in North America refused to fall prey to the challenges faced last year. Some business leaders charged ahead, growing and improving their businesses, [...]

Create a New Normal for the Customer Experience

By |2019-06-13T21:20:33+00:00March 17th, 2018|Process|

In a world where there is so much marketing information and so many so-called advertising solutions, it is easy to get lost in all the minutia and forget that the number one form of advertising has always been, and always will be, “word of mouth” advertising. This organic formula for growth involves giving customers [...]

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