Business Skills
W.I.N. — What’s Important NOW
You may be surprised to hear that I learned some of my most valuable business skills from losing a tennis match. As a very competitive
Dave Luehr
September 29, 2022
customer experience
Tag: customer experience
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Customer Sustainability
A World Class Customer Experience
Even if your collision repair shop is currently busier than it ever has been before, now is the most important time to turn your attention
Dave Luehr
April 28, 2022
Customer Sustainability
Why A Good CSI Score May Limit Growth
I find that most shop leaders are overconfident in their ability to deliver an exceptional customer experience. Does this sound familiar? Are you unsure whether
Dave Luehr
January 20, 2022
Customer Sustainability
What Collision Repair Customers Really Want
Right now, you have a tremendous opportunity to grow your body shop business organically. At the same time, there is a chance that you are
Dave Luehr
September 13, 2021
Customer Sustainability
Transformational Customer Service
Would you like to learn how to earn $122K from every one of your customers? Then give me a couple of minutes of your time.
Dave Luehr
July 27, 2021
Customer Sustainability
How to Find Additional Repair Work
A topic that I’m finding our Elite Body Shop Solutions community is interested in lately is where to find additional repair work. While some auto
Dave Luehr
May 25, 2021
Leadership
Dominating the Competition
As much as 2020 was a pain in the butt for small businesses everywhere, it was also full of valuable lessons for those who paid attention.
Dave Luehr
February 25, 2021
Customer Sustainability
Create a New Normal for the Customer Experience
In a world where there is so much marketing information and so many so-called advertising solutions, it is easy to get lost in all the
Dave Luehr
March 17, 2018
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