CAA President & VP of Craftsman Collision Focuses on Service Excellence, Building a Culture & Working on the Business By Stacey Phillips Ronak, Radiant Writing
Do you ever feel like you are just starting to gain a little momentum with your business growth and then someone on your team quits bringing everything to a screeching halt again?
A lot of shop owners have reached out to me recently inquiring about ways to create a better incentive program.
According to a Gallup poll I recently discovered, the U.S. economy suffers from between $450 – $550 Billion dollars annually in lost productivity. The cause?
You’re probably wondering, ‘Dave, what does ham have to do with an auto body shop much less mindset and culture?’ Let me tell you a story.
If you’re a team lead or a manager, you’d agree when we say that most of your time is likely to be consumed in meetings.
In a business such as collision repair that is notoriously difficult to manage, a successful leader must have a firm grasp on their time management.
I really can’t think of many industries whose people work as hard as our friends in the collision repair industry. When I spend time in
