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How To Be a Great Production Manager

By |2019-11-13T17:05:26+00:00November 13th, 2019|Leadership, Success|

Whether you operate a small shop or a big shop, someone has to manage all those cars and people out in the shop – you might as well get great at it, right? Seriously, production is where you earn the money the people in the front office sold. Your job is to retain as [...]

A Global Approach to Making Money

By |2019-10-15T20:48:05+00:00October 15th, 2019|Process, Success|

By Bruce King, Associate Mentor, Elite Body Shop Solutions THE PROBLEM Many industry experts teach shop leaders that the best way to ensure profitability is through the “job costing” method. Job costing is a process of observing each individual repair jobs' profit centers (labor, parts, materials, etc.) to ensure it fits a pre-determined framework [...]

Getting Out of the Victim Zone

By |2019-07-11T16:37:19+00:00July 11th, 2019|Leadership, Success|

“You would not believe how good it felt to throw that insurance adjuster out into the street!” In complete disbelief, I continued listening to this shop owner describe his recent proclaimed victory. “If they won’t let me put new OEM parts on this lady’s Pontiac, they can take it to one of their damn [...]

Problems Are Opportunities!

By |2019-04-15T14:18:17+00:00April 14th, 2019|Leadership, Success|

There are many commonalities between the homeless living on Skid Row, the mediocre, and the successful. Each may have received a low or high-degree of education. Each may have been born into a humble or affluent family. And the universal commonality: each has been knocked down many times in life. The homeless man has [...]

The Art of Business

By |2019-06-13T21:40:23+00:00September 27th, 2016|Leadership, Process, Success|

I grew up in a family of artists. Not always the kind of people that come to mind when thinking of the dog-eat-dog business world. As a young man my own artistic expression found its way into the automotive repair business, as an automotive painter. I loved painting cars, especially the custom stuff. It [...]

Working Hard On the Right Things

By |2019-06-21T00:06:22+00:00June 14th, 2016|Leadership, Process, Success|

I really can’t think of many industries whose people work as hard as our friends in the collision repair industry. When I spend time in shops discussing the “values” they find most important in life, hard work is nearly always on top of the list. After all, many of us were taught by our [...]

What Does Success Mean to You?

By |2019-06-21T00:10:28+00:00May 28th, 2016|Success|

Merriam-Webster defines success as "the fact of getting or achieving wealth, respect, or fame." I believe this definition is incomplete. At least the way I see it. I think most of us want these things, at some level or another, but I also believe words like happiness, fulfillment and contribution would also make nice [...]

Unleash Your Power With a Coach!

By |2019-06-21T00:18:49+00:00March 5th, 2016|Leadership, Success|

I remember the days of struggling to get out of bed to keep the bills paid; the dream of entrepreneurial-freedom, a thing of the distant past. Where is that dreamy-eyed kid that started the business? He or she is still inside, hidden by the hardships, hidden by the overwhelming doubt that we can someday [...]

Why Winners Win – Deliberate Practice

By |2019-06-21T00:44:14+00:00March 4th, 2016|Leadership, Success|

There are two traits that I most commonly witness among the most successful collision business leaders I work with. First, they tend to work with a coach or mentor, and secondly, they engage in what is called deliberate practice. I was first introduced to the concept of deliberate practice not on the shop floor [...]