Process Stability
Just Say No to More WIP!
I have been in the collision repair industry for over 35 years now and I have never seen shops so busy while making less money,
Dave Luehr
July 28, 2022
KPI
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Customer Sustainability
Why A Good CSI Score May Limit Growth
I find that most shop leaders are overconfident in their ability to deliver an exceptional customer experience. Does this sound familiar? Are you unsure whether
Dave Luehr
January 20, 2022
Financial Health
5 Numbers You Need to Know Every Day
During a time of economic uncertainty, it is more important than ever for small business owners to understand their financial key performance indicators and use
Dave Luehr
August 26, 2020
Cultural Health
Keeping Score
Make it a game. In the popular 1980’s book, The Game of Work, author Charles Coonradt wrote, “People will pay for the privilege of working harder
Dave Luehr
March 18, 2019
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