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Dominating the Competition

By |2021-02-28T17:35:03+00:00February 25th, 2021|Leadership, Success|

As much as 2020 was a pain in the butt for small businesses everywhere, it was also full of valuable lessons for those who paid attention. A handful of collision repairers in North America refused to fall prey to the challenges faced last year. Some business leaders charged ahead, growing and improving their businesses, [...]

What Body Shops REALLY Need

By |2020-12-30T16:54:12+00:00December 17th, 2020|Leadership, Success|

With 2021 finally on the horizon, we all have an opportunity to return to, what I hope is, a “new normal.” For far too many business owners, the old normal was actually, kind of, well… mediocre. Why settle for a mediocre 2021 when there is so much opportunity and abundance available to those businesses [...]

Financial Incompetence is No Excuse!

By |2020-11-06T19:09:30+00:00October 30th, 2020|Leadership, Success|

Struggling businesspeople can often be heard reciting all the reasons they aren’t making enough money. When pressed, however, they rarely know how to make money. In fact, they usually can’t even tell me what their revenue is so far this month or how much they need to make to be profitable! Look, I agree. [...]

5 Numbers You Need to Know Every Day

By |2020-08-26T23:21:25+00:00August 26th, 2020|Process, Success|

During a time of economic uncertainty, it is more important than ever for small business owners to understand their financial key performance indicators and use these KPI’s to make proactive adjustments to remain profitable. In the collision industry, far too many shop owners do not have a grasp on the financial side of their [...]

Let’s Get Back on Track!

By |2020-08-24T15:51:22+00:00July 30th, 2020|Leadership, Success|

Well, 2020 is more than half over and I think it’s safe to say most collision repairers are not exactly on track for their annual goals. Heck, that is probably an understatement! Due to COVID-19, a lot of shop owners don’t even know where the track is! If that describes your situation, let me [...]

Discover Your Greatness Through Your Peers

By |2020-06-24T19:54:20+00:00June 24th, 2020|Leadership, Success|

What does a large multi-store body shop operator have in common with a small, single store operator? One thing for sure: they both started with a single location. What happens next is a topic that has fascinated me for as long as I can remember. There are a multitude of reasons for super-success including [...]

Why Shops Have Careless Employees

By |2020-05-20T23:18:47+00:00May 20th, 2020|Leadership|

According to a Gallup poll I recently discovered, the U.S. economy suffers from between $450 - $550 Billion dollars annually in lost productivity. The cause? 66% of the workforce are un-engaged at work. For you readers outside of the U.S., you are not off the hook by any means. Worldwide, the Gallup poll indicates [...]

The Power of SOPs Part 2 – How to Create Your Own Effective SOP’s

By |2020-04-18T18:34:39+00:00April 17th, 2020|Process|

In Part 1 of the Power of SOPs, I wrote about how business owners and managers can – and should – use standard operating procedures to build a systems-driven business that prevents the business from running them. (See that article here.) In this article, I am going to provide specific tips on how shops [...]

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