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Why Shops Have Careless Employees

By |2020-05-20T23:18:47+00:00May 20th, 2020|Leadership|

According to a Gallup poll I recently discovered, the U.S. economy suffers from between $450 - $550 Billion dollars annually in lost productivity. The cause? 66% of the workforce are un-engaged at work. For you readers outside of the U.S., you are not off the hook by any means. Worldwide, the Gallup poll indicates [...]

The Power of SOPs Part 2 – How to Create Your Own Effective SOP’s

By |2020-04-18T18:34:39+00:00April 17th, 2020|Process|

In Part 1 of the Power of SOPs, I wrote about how business owners and managers can – and should – use standard operating procedures to build a systems-driven business that prevents the business from running them. (See that article here.) In this article, I am going to provide specific tips on how shops [...]

The Power of SOPs Part 1 – The Systems-Driven Business

By |2020-04-17T22:44:21+00:00March 18th, 2020|Process|

I often ask shop owners, “Do you feel as though you own your business, or does your business own you?” I’ll bet you can guess which answer I typically receive. As a technician-turned-business-owner myself, I too know the pain very well. For many it is a feeling that working harder does not yield the [...]

Financial Success In The New Year

By |2020-03-12T19:18:19+00:00January 6th, 2020|Success|

Most of you have heard the quote, “If you fail to plan, you plan to fail.” Most of us, however, have never learned how to plan. At least when it comes to strategic and financial planning for our businesses. Many business owners are, unfortunately, under the assumption that they would need a Certified Public [...]

How To Be A Great Production Manager

By |2020-03-12T19:14:16+00:00November 5th, 2019|Leadership, Process|

Whether you operate a small shop or a big shop, someone has to manage all those cars and people out in the shop – you might as well get great at it, right? Seriously, production is where you earn the money the people in the front office sold. Your job is to retain as [...]

A Global Approach To Making Money

By |2020-03-06T20:47:00+00:00October 6th, 2019|Leadership, Process|

The Problem Many industry experts teach shop leaders that the best way to ensure profitability is through the “job costing” method. Job costing is a process of observing each individual repair jobs' profit centers (labor, parts, materials, etc.) to ensure it fits a pre-determined framework of expectations (for example, 60% labor gross profit or [...]

The Journey to Operational Excellence

By |2020-03-06T20:08:59+00:00September 6th, 2019|Process|

One of the commonalities between most collision repair shops is chaos. I believe many shop owners have become complacent with chaos, chalking it up as a “normal” part of the industry. This belief in my opinion is insanity. Having been involved with collision repair for over 35 years now, I have witnessed an interesting [...]

Creating a High-Quality Value Stream

By |2019-08-15T00:59:31+00:00August 14th, 2019|Process|

One could easily debate that an auto body shop is an unlikely place to see an assembly line, especially when you try to visualize “assembly line” in the traditional sense. However, there are many more similarities between collision repair and the assembly line than you may realize. When Henry Ford introduced the assembly line [...]

Building a Powerful Collision Repair Business with a Technician’s Mindset

By |2019-05-13T18:10:44+00:00May 13th, 2019|Leadership|

As I write this, I am on a long flight home from Australia where I had the pleasure of speaking to shop owners facing many of the same challenges as those in the U.S.A. You know the usual topics – labor shortages, pressures dealing with insurance companies, speed of technology, etc… I also heard [...]

Working Hard On the Right Things

By |2019-06-21T00:06:22+00:00June 14th, 2016|Leadership, Process, Success|

I really can’t think of many industries whose people work as hard as our friends in the collision repair industry. When I spend time in shops discussing the “values” they find most important in life, hard work is nearly always on top of the list. After all, many of us were taught by our [...]