business management

>Tag: business management

The Journey to Operational Excellence

By |2019-09-13T19:23:44+00:00September 13th, 2019|Leadership, Process|

One of the commonalities between most collision repair shops is chaos. I believe many shop owners have become complacent with chaos, chalking it up as a “normal” part of the industry. This belief, in my opinion, is insanity. Having been involved with collision repair for over 35 years now, I have witnessed an interesting [...]

Creating a High-Quality Value Stream

By |2019-08-15T00:59:31+00:00August 14th, 2019|Process|

One could easily debate that an auto body shop is an unlikely place to see an assembly line, especially when you try to visualize “assembly line” in the traditional sense. However, there are many more similarities between collision repair and the assembly line than you may realize. When Henry Ford introduced the assembly line [...]

Building a Powerful Collision Repair Business with a Technician’s Mindset

By |2019-05-13T18:10:44+00:00May 13th, 2019|Leadership|

As I write this, I am on a long flight home from Australia where I had the pleasure of speaking to shop owners facing many of the same challenges as those in the U.S.A. You know the usual topics – labor shortages, pressures dealing with insurance companies, speed of technology, etc… I also heard [...]

Working Hard On the Right Things

By |2019-06-21T00:06:22+00:00June 14th, 2016|Leadership, Process, Success|

I really can’t think of many industries whose people work as hard as our friends in the collision repair industry. When I spend time in shops discussing the “values” they find most important in life, hard work is nearly always on top of the list. After all, many of us were taught by our [...]

Unleash Your Power With a Coach!

By |2019-06-21T00:18:49+00:00March 5th, 2016|Leadership, Success|

I remember the days of struggling to get out of bed to keep the bills paid; the dream of entrepreneurial-freedom, a thing of the distant past. Where is that dreamy-eyed kid that started the business? He or she is still inside, hidden by the hardships, hidden by the overwhelming doubt that we can someday [...]

Why Winners Win – Deliberate Practice

By |2019-06-21T00:44:14+00:00March 4th, 2016|Leadership, Success|

There are two traits that I most commonly witness among the most successful collision business leaders I work with. First, they tend to work with a coach or mentor, and secondly, they engage in what is called deliberate practice. I was first introduced to the concept of deliberate practice not on the shop floor [...]

Make More Money Using Theory of Constraints

By |2019-05-13T16:13:45+00:00October 6th, 2015|Process|

Most of you readers have heard about Lean Thinking, Lean Manufacturing, or simply Lean. But have you heard about the Theory of Constraints? I know some of you have, but as with Lean, the concept may still be a little unclear. Although there are both commonalities and differences between Lean and TOC, I believe [...]