blueprinting

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Why Most Employee Incentives Don’t Motivate

By |2020-09-29T22:52:25+00:00September 29th, 2020|Leadership|

A lot of shop owners have reached out to me recently inquiring about ways to create a better incentive program. When asked what they are hoping to accomplish by unveiling a new incentive or “bonus” system, they respond that they want to get their people more motivated. Many shops are wising up and moving [...]

How To Be A Great Production Manager

By |2020-03-12T19:14:16+00:00November 5th, 2019|Leadership, Process|

Whether you operate a small shop or a big shop, someone has to manage all those cars and people out in the shop – you might as well get great at it, right? Seriously, production is where you earn the money the people in the front office sold. Your job is to retain as [...]

How to Avoid Blueprinting Errors

By |2019-06-13T16:53:07+00:00January 20th, 2017|Leadership, Process|

I frequently hear from body shop leaders that are frustrated with their “blueprinter” because they make too many mistakes. The blueprinter defends him or herself with reasoning that they are “only human,” therefore it should be acceptable to make an occasional blueprint mistake. As a former shop leader myself, I too struggled with how [...]

The Fastest Shops in the World!

By |2019-06-13T21:43:58+00:00January 14th, 2017|Process|

Even with loads of lean information being thrust at us for over two decades, our collision repair industry’s average cycle time is still hovering at just over ten days. This is just the average; some shops are running at close to fifteen days or more while a small handful of innovative thinkers are able [...]