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A Global Approach to Making Money

By |2019-10-15T20:48:05+00:00October 15th, 2019|Process, Success|

By Bruce King, Associate Mentor, Elite Body Shop Solutions THE PROBLEM Many industry experts teach shop leaders that the best way to ensure profitability is through the “job costing” method. Job costing is a process of observing each individual repair jobs' profit centers (labor, parts, materials, etc.) to ensure it fits a pre-determined framework [...]

The Journey to Operational Excellence

By |2019-09-13T19:23:44+00:00September 13th, 2019|Leadership, Process|

One of the commonalities between most collision repair shops is chaos. I believe many shop owners have become complacent with chaos, chalking it up as a “normal” part of the industry. This belief, in my opinion, is insanity. Having been involved with collision repair for over 35 years now, I have witnessed an interesting [...]

Creating a High-Quality Value Stream

By |2019-08-15T00:59:31+00:00August 14th, 2019|Process|

One could easily debate that an auto body shop is an unlikely place to see an assembly line, especially when you try to visualize “assembly line” in the traditional sense. However, there are many more similarities between collision repair and the assembly line than you may realize. When Henry Ford introduced the assembly line [...]

Smart, Simple Scheduling

By |2019-06-13T15:51:20+00:00June 10th, 2019|Process|

For collision shops that want to improve cycle time and decrease unnecessary work-in-process (WIP), scheduling is a necessity. However, I also believe far too many shops over-complicate scheduling, spending hours trying to predict the future using unstable labor hours. What I mean by unstable is that some people and even electronic scheduling systems attempt [...]

Is it a Delivery List or a Wish List?

By |2019-03-18T21:25:05+00:00July 10th, 2018|Process|

A common practice I have noticed among hugely successful collision repair shops is that they hold daily production meetings and discuss an accurate delivery list. The list is shared between all members of the team. It is like holding a huddle prior to snapping the ball in a football game. The list represents your [...]

Create a New Normal for the Customer Experience

By |2019-06-13T21:20:33+00:00March 17th, 2018|Process|

In a world where there is so much marketing information and so many so-called advertising solutions, it is easy to get lost in all the minutia and forget that the number one form of advertising has always been, and always will be, “word of mouth” advertising. This organic formula for growth involves giving customers [...]

Creating a Continuous Improvement Culture

By |2019-06-13T21:18:22+00:00March 4th, 2018|Process|

What is Continuous Improvement? Continuous Improvement. Another buzz word? Worthless Lean terminology? I don’t think so. Yes, the term has been used for a couple decades now by Lean gurus and companies like Toyota, but I want to ask you to think of ‘Continuous Improvement’ from a real world, practical, and much-needed perspective. Forget [...]

Make Your Month, Every Day!

By |2019-03-17T20:43:07+00:00February 4th, 2018|Process|

Do you run your shop or does it run you? I spend many hours in collision repair businesses and unfortunately what I see is usually the latter. The collision repair businesses that are really getting it done these days take a systematic approach to success. Today’s article focuses on how successful shops own their [...]

Consistency Between Multiple Locations

By |2019-06-12T00:21:32+00:00July 14th, 2017|Process|

It has been said that the skills required to operate one body shop location are vastly different than those needed to run several. I couldn't agree more. I have seen many failed attempts to grow into an MSO by those that did not heed this advice. In one of my favorite classic business books, [...]

Simple Rule on Pre-Ordering Parts

By |2019-06-12T00:43:38+00:00February 21st, 2017|Process|

There are numerous philosophies in our industry on the subject of pre-ordering parts. I have noticed that in some markets across the country, most everyone pre-orders everything and in other markets, not so much. So, just to clarify, a pre-order is when a collision repair shop orders the parts for a repair job after [...]