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Is it a Delivery List or a Wish List?

By |2019-03-18T21:25:05+00:00July 10th, 2018|Process|

A common practice I have noticed among hugely successful collision repair shops is that they hold daily production meetings and discuss an accurate delivery list. The list is shared between all members of the team. It is like holding a huddle prior to snapping the ball in a football game. The list represents your [...]

Create a New Normal for the Customer Experience

By |2019-03-17T20:42:49+00:00March 17th, 2018|Process|

In a world where there is so much marketing information and so many so-called advertising solutions, it is easy to get lost in all the minutia and forget that the number one form of advertising has always been, and always will be, “word of mouth” advertising. This organic formula for growth involves giving customers [...]

Creating a Continuous Improvement Culture

By |2019-03-15T13:14:08+00:00March 4th, 2018|Process|

What is Continuous Improvement? Continuous Improvement. Another buzz word? Worthless Lean terminology? I don’t think so. Yes, the term has been used for a couple decades now by Lean gurus and companies like Toyota, but I want to ask you to think of ‘Continuous Improvement’ from a real world, practical, and much-needed perspective. Forget [...]

Make Your Month, Every Day!

By |2019-03-17T20:43:07+00:00February 4th, 2018|Process|

Do you run your shop or does it run you? I spend many hours in collision repair businesses and unfortunately what I see is usually the latter. The collision repair businesses that are really getting it done these days take a systematic approach to success. Today’s article focuses on how successful shops own their [...]

Consistency Between Multiple Locations

By |2019-02-25T04:51:22+00:00July 14th, 2017|Process|

It has been said that the skills required to operate one body shop location is vastly different than running several. I couldn't agree more. I have seen many failed attempts to grow into an MSO by those that did not heed this advice. In one of my favorite classic business books, The E-Myth Revisited, [...]

Simple Rule on Pre-ordering Parts

By |2019-02-25T04:56:10+00:00February 21st, 2017|Process|

There are numerous philosophies in our industry on the subject of pre-ordering parts. I have noticed that in some markets across the country, most everyone pre-orders everything and in other markets, not so much. So, just to clarify, a pre-order is when a collision repair shop orders the parts for a repair job after [...]

How to Avoid Blueprinting Errors

By |2019-03-03T23:34:02+00:00January 20th, 2017|Process|

I frequently hear from body shop leaders that are frustrated with their “blueprinter” because they make too many mistakes. The blueprinter defends him or herself with reasoning that they are “only human,” therefore it should be acceptable to make an occasional blueprint mistake. As a former shop leader myself, I too struggled with how [...]

The Fastest Shops in the World!

By |2019-03-04T00:06:41+00:00January 14th, 2017|Process|

Even with loads of lean information being thrust at us for over two decades, our collision repair industry’s average cycle time is still hovering at just over ten days. This is just the average; some shops are running at close to fifteen days or more while a small handful of innovative thinkers are able [...]

The Art of Business

By |2019-03-03T23:43:55+00:00September 27th, 2016|Leadership, Process, Success|

I grew up in a family of artists. Not always the kind of people that come to mind when thinking of the dog-eat-dog business world. As a young man my own artistic expression found its way into the automotive repair business, as an automotive painter. I loved painting cars, especially the custom stuff. It [...]