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The Power of SOPs Part 2 – How to Create Your Own Effective SOP’s

By |2020-04-18T18:34:39+00:00April 17th, 2020|Process|

In Part 1 of the Power of SOPs, I wrote about how business owners and managers can – and should – use standard operating procedures to build a systems-driven business that prevents the business from running them. (See that article here.) In this article, I am going to provide specific tips on how shops [...]

The Power of SOPs Part 1 – The Systems-Driven Business

By |2020-04-17T22:44:21+00:00March 18th, 2020|Process|

I often ask shop owners, “Do you feel as though you own your business, or does your business own you?” I’ll bet you can guess which answer I typically receive. As a technician-turned-business-owner myself, I too know the pain very well. For many it is a feeling that working harder does not yield the [...]

How To Be A Great Production Manager

By |2020-03-12T19:14:16+00:00November 5th, 2019|Leadership, Process|

Whether you operate a small shop or a big shop, someone has to manage all those cars and people out in the shop – you might as well get great at it, right? Seriously, production is where you earn the money the people in the front office sold. Your job is to retain as [...]

A Global Approach To Making Money

By |2020-03-06T20:47:00+00:00October 6th, 2019|Leadership, Process|

The Problem Many industry experts teach shop leaders that the best way to ensure profitability is through the “job costing” method. Job costing is a process of observing each individual repair jobs' profit centers (labor, parts, materials, etc.) to ensure it fits a pre-determined framework of expectations (for example, 60% labor gross profit or [...]

The Journey to Operational Excellence

By |2020-03-06T20:08:59+00:00September 6th, 2019|Process|

One of the commonalities between most collision repair shops is chaos. I believe many shop owners have become complacent with chaos, chalking it up as a “normal” part of the industry. This belief in my opinion is insanity. Having been involved with collision repair for over 35 years now, I have witnessed an interesting [...]

Creating a High-Quality Value Stream

By |2019-08-15T00:59:31+00:00August 14th, 2019|Process|

One could easily debate that an auto body shop is an unlikely place to see an assembly line, especially when you try to visualize “assembly line” in the traditional sense. However, there are many more similarities between collision repair and the assembly line than you may realize. When Henry Ford introduced the assembly line [...]

Smart, Simple Scheduling

By |2019-06-13T15:51:20+00:00June 10th, 2019|Process|

For collision shops that want to improve cycle time and decrease unnecessary work-in-process (WIP), scheduling is a necessity. However, I also believe far too many shops over-complicate scheduling, spending hours trying to predict the future using unstable labor hours. What I mean by unstable is that some people and even electronic scheduling systems attempt [...]

Is it a Delivery List or a Wish List?

By |2019-03-18T21:25:05+00:00July 10th, 2018|Process|

A common practice I have noticed among hugely successful collision repair shops is that they hold daily production meetings and discuss an accurate delivery list. The list is shared between all members of the team. It is like holding a huddle prior to snapping the ball in a football game. The list represents your [...]

Create a New Normal for the Customer Experience

By |2019-06-13T21:20:33+00:00March 17th, 2018|Process|

In a world where there is so much marketing information and so many so-called advertising solutions, it is easy to get lost in all the minutia and forget that the number one form of advertising has always been, and always will be, “word of mouth” advertising. This organic formula for growth involves giving customers [...]

Creating a Continuous Improvement Culture

By |2019-06-13T21:18:22+00:00March 4th, 2018|Process|

What is Continuous Improvement? Continuous Improvement. Another buzz word? Worthless Lean terminology? I don’t think so. Yes, the term has been used for a couple decades now by Lean gurus and companies like Toyota, but I want to ask you to think of ‘Continuous Improvement’ from a real world, practical, and much-needed perspective. Forget [...]